If you receive a product from us and you are not completely satisfied, we are more than happy to exchange the items purchased provided they are returned to us in original and new condition and within 21 days of you receiving the shipment.
You are responsible for the postage costs of returning the item to us. We will cover the cost of shipping a replacement item to you on the first exchange however any subsequent exchanges will incur additional postage charges. You will be charged for the additional items sent if you fail to return the original items back to us by the specified time period, however we will notify you prior to charging you for the outstanding item. This condition applies Australia wide only. International orders will be charged reshipping fees.
Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the card holder's credit card on which the original payment was made. The amount refunded will be made in Australian Dollars as per your original purchase.
TCity Jewellers will not accept the return of items under the returns policy under any circumstances:
- Items not purchased through www.tcityjewellers.com
Once your return is received and inspected, (approximately 72 hours of receipt) your refund/exchange will be processed and credit/s will be automatically applied to your original payment method within 7 days and you will get a confirmation email.
If you have any questions about ordering from us, please email us at firstname.lastname@example.org